I don’t know about you, but I’m a bit stunned that we’ve already reached the end of 2022 and are discussing our plans and hopes for 2023. It’s been a year of re-engagement, learning, and, yes, uncertainty for many of us. However, that also means it’s been a year of evolution—in our lives, with our companies, and in the world around us. As I evolve into my new role at the helm of WNS Denali, I’d love to share some perspectives on the year we now close out, and the one we are about to welcome.


1. Connect the digital dots.

Throughout 2022 we’ve seen Procurement organizations pivot in important ways, but one of the most sweeping of these changes has been the continuing advancement of digital enablement. Today, the longstanding concerns of the Procurement leader—whether they be efficiency, risk management, data transparency, or even team morale—are inextricably linked to the function’s digital ecosystem. To be honest, and coming from a former CPO, I don’t envy today’s CPO in their journey to select the optimal platform(s) for their specific needs and strategic goals. The current array of offerings is a fascinating cross-section of providers and approaches, all to be weighted and graded against the needs of the organization’s specific ecosystem.

2. Innovation and evolution are tomorrow’s keys for growth.

A fully connected ecosystem is precisely where the “rubber meets the road,” as they say. Especially now, as market dynamics and geopolitical events bring a universal shake-up to our ways of doing business, casting our eyes across the complete end-to-end Procurement ecosystem becomes critical to our long-term growth. Our digital structures are connected to our organizational designs, operating processes, and category strategies. Like pulling the thread on a sweater (which I do with infuriating frequency), a shift in one part of the ecosystem will often create a shift in other areas. As external inputs continue to create change, and as we continue to innovate in response, it will be vital for us to do so with the full Procurement organism under the microscope.

3. Procurement is about people!

One change I’ve been delighted to experience this year is the return of in-person engagement. It’s been wonderful to get back to client offices to a larger degree and to meet our WNS Denali colleagues in person all over the world. I’ve also had the good fortune to meet with some of you at industry events such as Digital Procurement World and ProcureCon Indirect West, collaborating with some wonderful colleagues along the way. I look very much forward to sharing more time, ideas, and laughs with the people in this space.

And that’s really what it’s all about at the end of the day—people. When I think back on the phenomena of 2022, it all revolves around the individuals who make it possible for WNS Denali to support our clients and the members of every Procurement organization out there who work daily to create innovations that will carry their functions forward. We must all nurture our talent and be intentional about the strategies that will enable us to Identify, Integrate, Involve and Invest in our talented colleagues in the years to come. Even as I write this, we are in the midst of an organization-wide celebration of WNS’ acquisition of OptiBuy and The Smart Cube, both bringing amazing minds and talents with them. There’s no better way to end 2022 than by forming this coalition and committing to a shared future together.

Innovating in talent strategy will define our organizations because above the digital enablers, across the ecosystem, and in every industry and geography, our people shape the future of our function. In order to fill their cups, our strategy must encompass excellent management, close communication, talent development, and, just as importantly, rest.

All of us at WNS Denali wish you a restful and peaceful holiday season with much happiness and success in the New Year.

Julie Brignac

About the Author

Julie Brignac
Global Practice Leader

Julie Julie Brignac leads the global Procurement business at WNS Denali. Her team works with global Procurement organizations to ensure they maximize their potential and impact. She is passionate about Procurement because it offers unique and ever-evolving opportunities to solve organizational challenges. Prior to WNS Denali, she held leadership roles at DuPont, Honeywell, Accenture, Newell Brands, QuantumSix Solutions, Vantage Partners, and Brambles. As a former Chief Procurement Officer (CPO), Julie has more than 25+ years of experience as a portfolio executive, management consultant, and entrepreneur. Julie holds an undergraduate degree from the University of Virginia and an MBA from the University of Maryland.   She is also a certified Lean Six Sigma Master Blackbelt.  

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