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A large portion of our Procurement Services business at WNS Denali focuses on helping clients with their procurement digital transformation planning and implementation. Too often, we are required to spend time upfront unraveling past failed attempts before we can dig in and offer workable digital solutions for our clients.
Consider the case of a global retail company. Convinced that the key to their success was to find the right tool with the right functionality, they changed their digital toolset five times in five years. They tried the leading digital tools in the industry, but when one didn’t work, they immediately scrapped it for the next solution.
Why the constant change?
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