“You don’t want to overestimate what you’re going to need from a digitization standpoint, but you don’t want to underestimate it either. The first step in the process is to take a really clear look at all of your capabilities and all of your objectives and create a strategy around them into which you can assimilate technology.”
– David Clevenger


One year ago, all procurement could talk about was digital transformation. Enter the COVID-19 pandemic, and many of those plans were thrown overboard.

We may not be doing what we expected to be working on as we approach the final quarter of 2020, but that doesn’t mean there isn’t still a strong appetite for procurement change, both at the executive level and within the procurement community. The difference is that we are now trying to lead transformation in the midst of a disrupted landscape without the benefit of any forward-looking certainty.

Christopher Eyerman is the Head of Procurement Innovation at WNS-Denali and David Clevenger is their Director of Procurement and Operational Excellence. They are focused on the factors that influence digital maturity and readiness for change in the context of the entire procurement ecosystem.

In this podcast, which is based on an AOP Live session made possible by WNS-Denali, Christopher and David share their point of view on:

  • How procurement can get the digital journey started – in reality, not just in theory
  • The types of change management investments procurement will need to make in order to ensure that transformation is successful and sustainable
  • What additional trends we should be preparing for as we close out 2020 and attempt to ready ourselves for the new year

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