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Key Points
  • Learn how BPO providers can help acceleate the pace of procurement transformation
  • Uncover the latest BPO trends and insights
  • Discover digital procurement trends and observations that are core procurement leaders today

In the rapidly evolving “age of digital transformation,” ISG notes that procurement encompasses four related areas in enterprises. First, procurement helps drive innovation within an enterprise and accelerate business improvement. Second, it expands the scope, influence and value of procurement across complex categories of direct and indirect spending. Third, procurement focuses on enterprise success as the key measure of successful deployment. And fourth, procurement enables business agility within an enterprise through rapid enablement of digital innovations. This ISG Provider Lens™ Quadrant Report for BPO and Transformation Services was developed to provide research-based, objective insights into business process outsourcing (BPO) and transformation services for enterprise procurement leaders and users.

WNS Denali is proud to be named a “Global Leader” in both the Procurement BPO and Digital Transformation quadrants.


ISG Digital Procurement Ranking 2021 ISG Procurement BPO Ranking 2021


In the ISG Provider Lens™ study, procurement service providers were ranked and evaluated using two separate sets assessment frameworks. First, provision of procurement BPO that enables more efficient and sustainable procurement functionality and operation. Second, ISG considered provision of services that transform traditional procurement into a future-ready, digitally agile status that enables substantially improved value to the enterprise.

Download this report to learn:

  • How BPO providers can help accelerate the pace of procurement transformation today

  • BPO trends and insights that are based on a solid operational foundation

  • Digital transformation trends and observations that are core procurement leaders


PNGBPO Services PNG Digital Transformation

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